SMS & Text Messaging Policy

By providing your mobile number to Gulf Coast Senior Home Finders—whether through our website form, a phone call, an email, an intake conversation, a referral partner, or an in-person meeting—you consent to receive communications from us related to senior placement and advisory services. These communications may include appointment scheduling and confirmations, follow-up questions about care needs, reminders for tours or calls, updates on community availability, document and information requests, and service-related notices that help us guide you through assisted living, memory care, or private-duty home care options across Southwest Florida.

Text messages are intended to support your experience, not overwhelm you. Message frequency varies based on where you are in the process and how actively you want to engage. For example, during a time-sensitive hospital discharge or urgent placement search, we may text more frequently to coordinate tours and confirm next steps. During early planning, texts may be occasional check-ins or reminders. We aim to keep messages relevant, respectful, and focused on helping you make informed decisions with less stress.

Your consent to receive text messages is not required to use our services; you can choose to communicate with us by phone or email instead. Standard message and data rates may apply depending on your mobile carrier and plan. Gulf Coast Senior Home Finders does not charge a separate fee to send or receive SMS messages, but your carrier may.

Types of messages you may receive can include:

• Care consultation coordination (setting up calls, confirming preferred times, or rescheduling)  
• Intake questions (level of care, location preferences, budget parameters, timing, and lifestyle considerations)  
• Tour coordination (addresses, meeting times, what to bring, and last-minute changes)  
• Updates relevant to your search (availability changes, waitlist notes, or recommended next steps)  
• Supportive check-ins after tours or transitions (making sure you feel confident and supported)  

We do not use SMS to send sensitive personal information whenever it can be avoided. However, senior care planning can involve health and personal details. Please do not text highly sensitive information (for example, Social Security numbers, full insurance details, or extensive medical records). If sensitive information is necessary, we will suggest a safer method such as a phone call or secure exchange. While we take privacy seriously and communicate with care and professionalism, SMS is not guaranteed to be a fully secure channel.

We may communicate with you through a combination of methods depending on your needs and preferences, including phone calls (live or recorded messages), emails, and text messages. If you are working with other family members—such as siblings coordinating from out of state—please ensure you have the authority to share their contact information before providing it to us. If you want us to include additional family members in updates, you can request that we add them to communications using their preferred method.

You are always in control of your communication preferences. To stop receiving text messages from Gulf Coast Senior Home Finders at any time, reply STOP to any message. After you opt out, you may receive one final text confirming your opt-out request. If you want to start receiving texts again, reply START or contact us and we’ll help re-enable SMS communications. For help at any time, reply HELP or contact us directly by phone or email.

We aim to honor opt-out requests promptly. Please note that even if you opt out of SMS, we may still contact you by phone or email regarding ongoing services or time-sensitive matters, unless you request otherwise. If you prefer not to receive any communications, tell us, and we will make reasonable efforts to respect your request, subject to legal, contractual, or safety obligations.

Because our work is local and highly relationship-driven—built on an insider understanding of Southwest Florida senior living communities—we may occasionally send service-related messages that reflect real-time local conditions, such as tour availability, community staffing updates, or changes in admission timelines. These messages are intended to help you act quickly and confidently when the right fit becomes available. We do not send unrelated content, and we do not sell your phone number to third parties for their marketing.

We may use third-party service providers to help deliver calls, texts, or emails. These providers are used to support communication logistics and may process your contact details for that purpose. We take reasonable steps to work with reputable vendors and to limit data access to what is necessary to provide communication services.

To help protect your privacy, please keep your contact information up to date and let us know if your phone number changes. If you believe someone has provided your phone number to us in error, or you received messages that you did not consent to receive, contact us and we will investigate and take appropriate action, including removing your number when verified.

Gulf Coast Senior Home Finders may update this policy periodically to reflect changes in our communication practices, technology, or legal requirements. When updates are made, we will post the revised policy on our website with the updated effective date. Your continued interaction with us after changes are posted may be treated as acceptance of the updated policy, to the extent permitted by law.

Most importantly, our communication approach reflects our mission: you don’t have to navigate Southwest Florida’s senior living options alone. Whether you’re nearby on the Gulf Coast or coordinating care from afar, we’ll use communication tools—like text messaging—thoughtfully and compassionately, so you feel informed, supported, and never left guessing about next steps. If you have questions about this policy or want to adjust how we communicate, reach out and tell us what works best for your family.